Privacy policy
Verzija: 1.2
Na snazi od:
26.10.2026
Ažurirano: 26.10.2026 07:43
PRIVACY POLICY
- Visit our website
at https://eservis.ba or any website of ours that links to this Privacy Notice
- Download and use
our mobile application ( E-servis) , or any other application of ours that links to this Privacy Notice
- Use
Sistem za Upravljanje Servisima Vozila .Moderna web aplikacija za praćenje vozila, servisa i održavanja. Jednostavno upravljanje voznim parkom na jednom mjestu.
- Engage with us in other related ways, including any marketing or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
Personal information you provide to us
In Short: We collect personal information that you voluntarily provide when you create an account, use E-Servis features, contact us, or otherwise interact with the Services.
Depending on how you use E-Servis, the information you provide may include:
- first and last name;
- email address;
- telephone number;
- username and account information;
- password or authentication credentials stored in a protected form;
- company or organization information, where applicable;
- vehicle information entered into the platform;
- vehicle registration information;
- vehicle service and maintenance records;
- mileage information;
- vehicle-related expenses;
- insurance, registration, inspection, and maintenance dates;
- driver or vehicle assignment information;
- notes and other information voluntarily entered into the Services; and
- information contained in communications sent to our support team.
We do not intentionally collect special categories of personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or information concerning a person's sex life or sexual orientation.
All information provided by users should be accurate, complete, and kept up to date where appropriate.
Application and mobile device information
If you use the E-Servis mobile application, certain technical information may be processed automatically to ensure the operation, security, compatibility, and performance of the application.
Where a specific device permission is required for a feature, the application may request that permission through the operating system. Users may manage application permissions through their device settings.
We may also request permission to send push notifications relating to account activity, reminders, service information, or application functionality. Push notifications can be disabled through the device settings.
Information automatically collected
In Short: Certain technical and usage information may be collected automatically when you use the Services.
This information may include:
- IP address;
- browser type and browser settings;
- device type;
- operating system;
- language settings;
- referring URL;
- date and time of access;
- pages or application sections visited;
- features used;
- session and usage information;
- technical error and diagnostic information; and
- approximate geographic information derived from technical data.
This information is used primarily to operate, secure, maintain, troubleshoot, and improve the Services.
Cookies and analytics information
We use cookies and similar technologies for functions necessary to operate the Services.
Where permitted by the user's consent choices, we may also use Google Analytics 4 to understand how the website and application are used.
Google Analytics may process information such as device and browser characteristics, pages visited, session information, interaction events, approximate geographic information, and similar technical usage data.
E-Servis does not intentionally send Google Analytics information that directly identifies a user, such as a user's name, email address, telephone number, vehicle registration number, or vehicle identification number.
More information is available in our Cookie Policy at:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process personal information to provide, operate, secure, maintain, and improve the E-Servis platform and to communicate with our users.
We may process personal information for the following purposes:
- Account creation and authentication. To create, maintain, and secure user accounts and enable users to sign in to the Services.
- Providing E-Servis functionality. To provide vehicle management, service history, maintenance records, reminders, expenses, reports, vehicle assignments, notifications, and other platform features.
- User support. To respond to questions, technical issues, requests, and support inquiries.
- Administrative communications. To send important information relating to accounts, security, changes to the Services, policies, terms, and operational notices.
- Service reminders and notifications. To provide reminders relating to vehicle registration, maintenance, insurance, inspections, or other information configured within the Services.
- Security and fraud prevention. To protect user accounts, detect misuse, investigate technical or security incidents, and maintain the integrity of the Services.
- Platform maintenance and troubleshooting. To identify technical problems, monitor performance, maintain availability, and improve stability.
- Analytics and service improvement. Where permitted, to analyze how the platform is used, understand usage trends, improve functionality and user experience, and develop new features.
- Statistical analysis. To analyze aggregated or pseudonymized information relating to vehicles, maintenance, services, platform usage, and other operational data.
- Legal and regulatory obligations. To comply with applicable laws, lawful requests, accounting requirements, dispute resolution, and enforcement of our Legal Terms.
Where processing is based on consent, users may withdraw their consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Payment Processors
Performance Monitoring Tools
Data Analytics Services
Communication & Collaboration Tools
- Order
Fulfillment Service Providers
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Google Analytics
Where analytics consent has been provided, we may use Google Analytics 4, a service provided by Google, to measure and understand the use of the Services.
Google Analytics may process technical, device, session, interaction, and approximate location information for analytics purposes.
E-Servis does not intentionally provide Google Analytics with information that directly identifies a user.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.Account and service-related information may generally be retained for the duration of the user's account and for a reasonable period following account termination where necessary for security, dispute resolution, legal compliance, accounting, fraud prevention, backup management, or enforcement of our Legal Terms.
Where information is no longer required for an ongoing legitimate purpose, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it.
Information contained in backup systems may remain for a limited period until the relevant backup cycle expires.
Analytics information is retained according to the retention settings configured within the relevant analytics service.
For Google Analytics 4, E-Servis applies configured retention settings for user-level and event-level analytics information. Aggregated statistical reports may remain available for longer periods in accordance with the operation of the analytics service.
Where we are legally required to retain certain information for a specific period, that legal retention period will apply.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on applicable law, you may have certain rights regarding your personal information.
These rights may include:
- the right to request access to personal information we hold about you;
- the right to request correction of inaccurate or incomplete information;
- the right to request deletion of personal information where applicable;
- the right to request restriction of processing;
- the right to object to certain processing;
- the right to request data portability where applicable;
- the right to withdraw consent at any time where processing is based on consent; and
- the right to lodge a complaint with a competent data protection authority where provided by applicable law.
Withdrawing consent
Where we rely on consent to process personal information, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
For analytics cookies and similar optional technologies, consent may also be changed or withdrawn through the cookie settings available on E-Servis.
Account information
Users may review or update certain account information directly through their E-Servis account.
To request account deletion or exercise another privacy right, please contact us at:
We may need to verify your identity before processing certain requests.
Some information may be retained after account deletion where necessary to comply with legal obligations, prevent fraud, resolve disputes, maintain security, or enforce our Legal Terms.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on applicable data protection law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of personal information, restrict or object to certain processing, request data portability, or withdraw your consent.
Certain account information can be reviewed or updated directly through the E-Servis application.
To submit a privacy request, including a request to access, correct, export, or delete personal information, please contact:
Email: podrska@eservis.ba
We may request additional information where reasonably necessary to verify your identity and protect your account.
We will review and respond to privacy requests in accordance with applicable data protection laws.
Certain information may not be deleted immediately where retention is required for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes permitted by applicable law.
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Za dodatna pitanja kontaktirajte: support@eservis.ba